Refund Cancellation

Refund & Cancellation Policy

At BirhanLink, we strive to ensure customer satisfaction with all our digital school management services. This policy outlines the conditions under which refunds or cancellations may be granted for schools or users using our platform.

1. Subscription and Payment

BirhanLink operates on a subscription or service-based payment model. Payments made for system access, setup, or customization are considered final once the service has been activated or delivered.

2. Cancellation Policy

  • Schools or clients may request cancellation of their subscription at any time by contacting our support team at support@milkiwaytech.com.

  • Cancellation requests must be made at least 7 days before the next billing cycle to avoid automatic renewal charges.

  • Upon cancellation, access to the platform and stored data may be restricted or permanently deleted after the subscription period ends.

3. Refund Policy

Refunds are generally not issued once the system has been set up and activated for a school. However, exceptions may apply in the following cases:

  • Duplicate or erroneous payments caused by a technical issue.

  • Service failure on our part preventing account activation or platform access.

  • Approved refund requests within 7 days of payment, if no services have been used.

All refund requests will be reviewed by our finance team and processed within 7–14 business days after approval.

4. Non-Refundable Items

The following are non-refundable:

  • Custom development or integration fees.

  • Training, setup, or consultation charges.

  • Payments made to third-party service providers through the eSchool platform.

5. Service Suspension or Termination

Milkiway Technology PLC reserves the right to suspend or terminate service access if users violate our Terms & Conditions, misuse the system, or engage in unauthorized activity. In such cases, no refund will be issued.

6. Policy Updates

This policy may be updated periodically to reflect improvements in our services or compliance with applicable laws. Any updates will be posted on our official website.

7. Contact Information

For refund or cancellation requests, please contact us at:
📧 support@milkiwaytech.com
📞 +251 98 007 2356
🌐 www.milkiwaytech.com